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    Our policy lasts 30 days. However, if 30 days have passed since you received your item, please reach out to us and let us with detailed reason(s) why there was a delay and we will figure out how to come to an agreement with you.

    To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging if packaging affects the content.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable);

    - Any item not in its original condition, damaged or missing parts for reasons not due to our error.

    - Any item that is returned more than 30 days after delivery

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund with a reason.
    If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days which will be determined by your bank or credit card company.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account and contact your bank. There is often some processing time before a refund is posted.
    Then contact your credit card company. It may take some time before your refund is officially posted in most instances.
    If you’ve done all of these and you still have not received your refund yet, please contact us at and we will be glad to assist you through the process.

    Sale items (if applicable)
    Only regularly priced items may be refunded. Unfortunately, sale items cannot be refunded. If possible, a refund will be processed in the original amount in which item was paid for at the time of purchase.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, please do send us an email at

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    To return your product, please send us an email at and we will start a refund ticket for your specific case. this will help both parties to keep track of the refund process to make things easier and more comfortable.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Thank you.

    BQ Emporium