Please note that we are only able to make a change(s) to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email at email@example.com within 24 hours after placing your order.
We offer safe shopping and accept payment via PayPal, Credit card, Debit card or VISA. You can choose the most suitable payment option for you. All products are listed in US Dollar but our system will automatically exchange your currency to make it easy for you when placing order.
After processing your order(s), it will be sent to the shipping company where shipping and handling will be completely taken care of but with our eye on it.
When package arrives in your country, it will be handled by your country’s postal service. Please contact your local post when tracking information reveals that your package has arrived in your country.
We ship your orders from various warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next so don’t panic if you don’t receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order(s).
We will send you the tracking code of your orders to the email that you provide when placing your order(s). This email will also guide you on how to track your package. Please note that the tracking information will be displayed/updated 2-5 days after you receive that email.
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is because in most cases the first tracking event only shows up once the shipment has been handed over to us, i.e. once the shipment has left the fulfillment center of your online shop.
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order is shipped or in the process.
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company’s policy or customs procedure, you might be charged extra fee for the final delivery or the import tax. This is normally due to your shipping address being located in a remote area. In this case, please kindly pay them the required fee to receive your order.
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